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Shipping & Returns

Shipping

Our collection (hoodie, shorts, and tee) are pre-order only.  Each piece is produced intentionally after the pre-order window closes, to avoid overproduction and waste. We take our time to make sure every order is right before it leaves our hands.

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The Protect Your Peace Candle is a direct buy and ships separately on its own timeline. If you order apparel and a candle together, expect two separate shipments.

 

Details:

  • Estimated delivery: Late summer (August–September 2026)

  • Shipping region: United States only

  • Carrier: USPS 

  • Fee: Calculated at checkout based on your location and order weight

  • Free shipping on orders $105 and over

  • Tracking info emailed when your order ships

 

We don't offer international shipping at this time.

Process

Here's the full journey from your order to your door:

  1. Pre-order window closes: Production is scheduled approximately one month after the pre-order period ends

  2. Production (7–10 business days): Your pieces are crafted with care by our production partners

  3. Quality check & packing (2–3 days): Orders are received, inspected, and packed by the EcoKin team

  4. Delivery to you (2–5 business days): Your order ships directly from us to your door

 

Total estimated timeline: Late summer delivery (August–September 2026)

Returns & Exchanges

  • Pre-orders are final: Because items are made specifically for you, pre-orders cannot be canceled once placed. Please size carefully using our size guide before checking out. However, if something arrives wrong, we'll make it right.

  • Wrong or defective item: We'll send a replacement or issue store credit. No hassle.

  • Size issues: We strongly recommend reviewing our size guide before ordering. Because everything is made-to-order, we can't process standard size exchanges.

  • Change of mind: All sales are final. Since each piece is made specifically for you, we're unable to accept returns for preference.

  • Address errors: Double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address provided at the time of purchase.

  • Carrier delays: Once your order is handed to the carrier, transit times are outside our control. We'll always share your tracking info for you to follow.

  • Candles (unopened): Eligible for store credit within 14 days of delivery.

  • Candles (opened): Final sale.

  • Window to report an issue: You have 14 days from the date of delivery to flag any problems.

 

To report an issue, email us at support@ecokinliving.com with your order number and a photo of the item. We'll get back to you within 2–3 business days.

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